CHANGES, RELAMATIONS AND REFUNDS

We try to create the best shopping experience for you, but we are aware that sometimes there is a situation where the item does not fit you and you have to exchange it, return it or make a claim.

You can replace, return or make a complaint for your order within 14 days after receiving the package.

In case of complaint or change, inform us at info@fenzy.be

In case of exchange or return, the item must be in the conditions in which you received it.
The item must be returned unworn and washed in its original packaging with all applicable tags. Otherwise, we reserve the right to refuse such return in accordance with our terms of business.

For hygiene and health reasons, returns of the following items are limited:

- We do not accept returns of earrings

- The swimsuit can only be returned if the protection sheet has not been removed.

- Shoes can only be put indoors

 

1. CHANGE / VOUCHER

1.1. CHANGE

If the item received does not correspond to your size, you have the option to exchange the item for a larger / smaller size or for any other item on our website www.fenzy.be .

The item you want to exchange can be returned within 14 days after receipt of the package.

If you wish to exchange the item, please complete the Exchange Form , attach it to the package and send it to:

INTEKO DOO (FENZY)

MIRCE 14

5270 AJDOVŠČINA

SLOVENIA

You can print the package return address label here .

You can read more about our terms and conditions in the general conditions .

 

1.2. OKAY

If you are not satisfied with the item received and you do not wish to receive the exchange for the time being, you can choose the item value / returned items voucher option , which you can use for your next purchase.

To get the voucher, fill in the "I want to receive the voucher" field on the Exchange Form . You will receive the voucher by email.
Send the package to:

INTEKO DOO (FENZY)

MIRCE 14

5270 AJDOVŠČINA

SLOVENIA

You can print the package return address label here .

You can read more about our terms and conditions in the general conditions .

 

2. CLAIM

If you have received the wrong or damaged item, we apologize. We will resolve your complaint as soon as possible.

In case you have received the wrong item, contact our customer service at info@fenzy.be

In case you have received a damaged item, please send images of the damaged/defective item to our customer service at info@fenzy.be

 

3. REFUND

In case your order does not fit you and you have decided on a refund, you can return it to our address through any delivery service.

Unfortunately, we DO NOT cover the cost of returning your order, so we recommend that you choose the cheapest delivery option with the package tracking option.

We DO NOT accept return shipments with cash on delivery.

Do not select an untracked service and keep proof of shipment with the package tracking number until we refund your purchase price.

If you are returning items from two or more different orders, be sure to write the numbers for all returned orders on the return form.

You can print the package return address label here .

We will refund your purchase price within 14 working days after receipt of the package at our main warehouse in Slovenia.

If you paid for your package with cash on delivery or credit card, write the exact IBAN account (see example IBAN below) and the information about the owner of the account on the return form attached to the package (first name, last name and address of the account owner).

In case the IBAN provided is incorrect, the refund process may be extended.

The cost of the bank transaction in case of reimbursement is covered by Inteko doo and is free for you.

If you provide us with an incorrect IBAN, the customer will be charged the costs of the new transaction (5 €) when making the transfer again. Thanks for your understanding.

You can return the package to the following address:

INTEKO DOO (FENZY)

MIRCE 14

5270 AJDOVŠČINA

SLOVENIA

Please read and complete the package return form carefully and attach it to the package.

You can print the package return address label here .

You can read more about our terms and conditions in the general conditions .